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Operational framework for IT service companies

Practical results. Transparent system.

Schedule a free Discovery Call to determine if we can bring order to your processes within 3 months by working together.
Book a Discovery Call
7 Steps to Success
Operational framework for IT service companies

Schedule a free Discovery Call to determine if we can bring order to your processes within 3 months by working together.

Book a Discovery Call 7 Steps to Success

What challenges do IT service companies face during growth?

1
Financial Chaos
  • Lack of clarity on which metrics to rely on, how to influence them, and track progress.
  • Profitability is unpredictable, making investments feel risky.
  • Money leaks into "gaps" in the system.
  • Operational expenses are excessively inflated.
2
Lack of Clear Structure and Roles
  • Employees are unclear about their responsibilities.
  • Managers avoid accountability.
  • Departments lack synchronization.
  • Employees are unmotivated to grow.
3
Resource Management Issues
  • Balancing sales volume and employee count is challenging.
  • No understanding of how many people to keep "on the bench."
  • Uncertainty about who to hire or fire, and when.
  • Key employees burn out and quit.
4
Decision Centralization
with the CEO
  • Everyone runs to the CEO to solve issues.
  • Delegation is impossible; the team lacks independence.
  • CEO's vacation or illness puts the business on hold.
  • C-level focuses on routine tasks instead of strategy.
5
Personal Relationships Interfere with Work
  • Friendships make dismissals difficult.
  • Objective allocation of responsibilities becomes impossible.
  • Letting go of "long-time" employees is a struggle.
6
Emotional Decision-Making
  • No clear policies on salaries, hiring, bench management, or layoffs.
  • Leadership is chaotic and inconsistent.
  • Salary increases are granted "on a whim" or out of guilt.
  • Persistent stress leads to a desire to give up.
Each of these challenges is not a sentence but a growth opportunity. A systematic approach to business management, a clear structure, financial organization, and effective task delegation will help you free up time, focus on strategy, and regain control of your business.
In just 3 months, you'll receive ready-to-use tools that can be implemented immediately, allowing you to stop battling chaos and start scaling confidently and clearly.

Ready to take the first step?
Find out how we can bring order specifically to your business.
Book a Free Call
In just 3 months, you'll receive a concrete action plan and a clear structure to manage yourself up to a certain scale or delegate to an operations manager.
This is not just a series of consultations — it’s an active commitment. You’ll gain not only insights but also practical results: customized templates and methodologies tailored to your company, ready for seamless implementation.

What Will We Achieve in 3 Months?

  • Streamline Team Relationships: Establish clear roles, responsibilities, and communication.
  • Tackle Financial Chaos: Bring clarity to financial metrics, budgeting, and profitability.
  • Fill Gaps in Documentation: Complete missing policies, regulations, and instructions.
  • Free Up Time Through Delegation: Implement efficient delegation processes to focus on strategic priorities.

Why is Disorder in Processes Dangerous in 2025?

  • Lack of financial order makes planning impossible.
  • In times of crisis, money leaks through gaps in your system.
  • Without a financial plan, every expense is a gamble. When should you raise salaries? When should you downsize the team? Every decision must be driven by data, not emotions in the moment.
  • Chaos in managing salaries, equipment, sick leaves, and the bench, along with inflated operational expenses, ties your hands when it comes to investments—investments essential for growth.
  • By handling routine tasks instead of focusing on strategy, you lose money and time. By doing your employees' tasks, you steal from yourself.
  • Life becomes an endless tangle of problems and frustrations. And a struggling CEO cannot build a successful business.
Working with various IT companies, I’m constantly amazed at how many lack a clear action plan. And it’s not just small businesses—even large companies with impressive revenue often face chaos in their processes, resulting in significant financial losses.
What’s even more alarming is the loss of time!

There’s nothing worse for a business owner than seeing high revenue but barely making any profit each month. Constantly wondering whether the next month will be profitable or a disaster. You keep going as long as there’s money in the account… but what’s the point of all this?

This is a trap. Do you recognize yourself?

Write to me briefly about the most painful issue in your business right now. I’ll review your company, and we’ll schedule a call to discuss where to start making your business more successful and structured.
It’s free.
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Workflow Stages

1

Шаг 1: Discovery Call (30 min)

Identify Problems, Define Goals, and Set Priorities.

Outcome:

  • Tailored recommendations for your company.
  • A list of valuable resources.
  • A company analysis guide with a video tutorial.
2
Шаг 2: Глубокий Анализ Бизнеса
A 60-minute call during which I will conduct a detailed review of all your processes:
  • Team, management, finances, offers, clients, bench, hiring, and documentation.
  • SWOT analysis.
  • Identifying "bottlenecks."
Outcome:
A structured report with prioritized action items delivered within 3 days.
3

Step 3: Organizational Structure Audit

A 60-minute call to refine your company's structure:

  • Analyze roles and responsibilities.
  • Provide recommendations for improving the structure.
  • Identify who to hire or let go.
  • Address communication issues.

Outcome:

A clear report with actionable improvements for your organizational structure.

4
Step 4: Work-Life Balance for the CEO
A 60-minute call to balance your workload:
  • Calendar and email analysis.
  • Delegation and prioritization optimization.
  • Calculation of your hourly rate.
  • Planning system tailored for CEOs.
Outcome:
An effective planning template with clear instructions.
5

Step 5: Financial Order

60-minute call to organize your company's finances:

  • Analyze P&L, income, expenses, and profitability.
  • Implement a Scorecard and Profit Planning Framework.
  • Optimize resource allocation.

Outcome:

A customized Scorecard template and a detailed video guide.

6
Step 6: Streamlining Team Processes
A 60-minute call to refine and enhance the methodologies already implemented:
  • Organize team communications.
  • Establish policies and procedures.
  • Create checklists for hiring, termination, and onboarding.
  • Provide templates for client interactions.
Outcome:
Ready-to-use templates and checklists to streamline team processes.
7

Step 7: Summary and Strategic Session

A 60-minute call to review progress and outline next steps for continued growth:

  • Analyze progress over the past 3 months.
  • Define actionable steps for the next 6 months.

Outcome:

  • A PDF report summarizing results and a 6-month development plan for your company.
  • A guide for conducting your own strategic session, including a detailed video tutorial.

Who Is This Framework For?

  • IT Service Company Owners with teams ranging from 5 to 50 people.
  • CEOs and Founders willing to invest time and money into their company’s growth.
  • C-Level Executives seeking to systematize processes and free up time for strategic initiatives.
  • Business Owners aiming to build a profitable company rather than just earning slightly more than a salaried job.

Quick Start

  1. Book a free 30-minute Discovery Call.
  2. Describe your current situation.
  3. Receive personalized recommendations and an action plan.
Book a Discovery Call

Framework Author

Anastasiia Zvenigorodskaia

  • Co-founder and COO of an IT service company.
  • Over 13 years of experience in the IT industry.
  • 10 years of expertise in frontend development and project management.
  • 200+ hours of coaching entrepreneurs following ICF standards.
  • Teaching experience ranging from private schools to specialized training centers.
  • Author of online courses on planning and financial management.
  • Mentor for AI startups at startupbootcamp.org.

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